If you’re just getting started with Caramelo AI, these guides walk you through to your first working agent. The platform is organized in three levels:
Service account subscription, credits and team
└── Project conversations, CRM and integrations
└── Agent the AI robot that talks to your customers
| Level | What it is |
|---|---|
| Service account | Groups a company’s subscription, billing and team. A user can have access to several |
| Project | Lives inside the account. It’s where you build your customer service: agents, conversations, CRM and integrations |
| Agent | The project’s AI robot. A project can have more than one, for example one for sales and another for support |
Follow the guides in order: