ENTERPRISE · TOTAL INTEGRATION
Mission critical. Zero tolerance for failure.
The conversational AI platform that adapts to your complex architecture, legacy ERPs, and compliance rules.
Why are you losing sales?
Inaccessible legacy systems
Market solutions cannot plug into the company's own ERP or WMS.
The Caramelo Solution:
Custom integration via MCP (Model Context Protocol) or native API development.
Insecure or outdated B2B portal
Resellers deal with difficult portals. A fluid conversational layer is missing.
The Caramelo Solution:
Authenticated chatbot within the customer's platform. PDF quotes, access roles.
Compliance and GDPR Risk
Sending data to market LLMs violates data security policies (PII).
The Caramelo Solution:
Automatic DLP. Data masking and VPC isolation. Self-hosted LLMs if necessary.
Fragmented brand management
Multiple group stores managed on different platforms without a unified view.
The Caramelo Solution:
Natively supported multi-store. Multiple agents orchestrated in a single hub.
Strategic Intelligence on a Large Scale
Far beyond SAC: automating end-to-end processes in the organization.
Corporate RAG
Ingestion of thousands of PDFs and policy manuals. AI knows exactly the group's rules.
MKT Pipelines
Complete lifecycle campaigns, orchestrated with Enterprise CRM (Salesforce, HubSpot).
Omnichannel Support
All touchpoints unified. Own App, web e-commerce, WhatsApp, and VIP channels.
Your smartest sales associate — always available
- Answers product questions, checks stock & prices in real time
- Handles order status, returns and exchanges autonomously
- Escalates to a human agent only when genuinely needed
- Works on WhatsApp, Web Chat, Telegram, and your own site
Your store's tools, connected and speaking to your AI
Unique flows that work while you sleep
Pre-built automation flows designed specifically for e-commerce — activate them in minutes, customize to your brand.
Abandoned Cart Recovery
Customer adds to cart but doesn't complete checkout → bot sends a WhatsApp message after 1h with a personalized discount link.
Post-Purchase Follow-up
After order delivery, AI sends a satisfaction survey and offers a cross-sell suggestion based on what was purchased.
VIP Re-engagement
Customers inactive for 45+ days get a personalized 'we miss you' campaign with an exclusive offer and a chat invitation.
Bulk Order Confirmation (B2B)
Reseller sends a bulk order via WhatsApp → bot validates SKUs against the catalog, confirms availability and generates a quote PDF.
Flash Sale Blast
Marketing team triggers a campaign → AI sends personalized notifications to segmented customer lists across WhatsApp & Web.
Returns & Refund Automation
Customer requests return → bot collects item, reason and photos, generates the return label and notifies logistics — zero human touch.
Know your customers. Build loyalty automatically.
Unified Customer Profiles
Every interaction, purchase, complaint and preference stored in one place. Integrates with HubSpot, Salesforce, and RD Station.
Multi-Channel Inbox
WhatsApp, Web, Telegram — all in one team dashboard with AI-assisted replies.
Sentiment Analysis
AI detects frustration, satisfaction and intent in real time — flag at-risk customers before they churn.
Smart Escalation
When the bot can't resolve it, the right human agent gets the context, transcript and customer profile instantly.
A private, authenticated chatbot for B2B clients and VIP accounts
Give wholesale buyers, resellers and key accounts a fully authenticated conversational portal — with access control, session tokens and personalized data — without exposing your internal systems.
- Secure connection tokens issued per session
- Role-based access: buyer, reseller, admin
- Zero public exposure — embedded in your intranet or partner portal
- Integrated with your customer database and order history
Governance By Design
Our authenticated chatbots run on restricted platforms, maintaining total privacy of your corporate operation.
- Granular Role-Based Access Control (RBAC)
- Masking of sensitive data and PII at the edge (DLP)
- Auditable logs and total response traceability
- Smart token management and LLMOps
Real outcomes for real e-commerce businesses
"We deployed the abandoned cart recovery flow in one afternoon. In the first week, we recovered $12,000 in lost sales."
"Our B2B portal with authenticated chatbot reduced our sales team's workload by 60%. Resellers get instant quotes 24/7."
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