MID-MARKET · SCALE WITH QUALITY
Scale support without scaling the team
AI that resolves 75% of tickets and marketing automations that turn service into revenue.
Why are you losing sales?
Overloaded and expensive SAC
Hiring more people reduces margin, but doesn't improve response speed at peaks.
The Caramelo Solution:
AI resolves 75%+ of recurring doubts. Contextualized handoff for the human.
Zero or inefficient re-engagement
Campaigns don't work well and inactive customers don't buy again.
The Caramelo Solution:
Marketing automations via WhatsApp with ultra-personalized messages (VIP, Winback).
B2B and B2C on the same channel
Mixes end customers with resellers, causing confusion in tables and priorities.
The Caramelo Solution:
Authenticated B2B portal. Resellers access prices and quotes in a secure environment.
Decisions in the dark
It is not known exactly what customers complain about the most until the problem explodes.
The Caramelo Solution:
Analytics with sentiment analysis and AI insight extraction.
Automations as a Marketing Strategy
It's not just answering messages. It's creating a relationship and sales machine.
Smart Cross-sell and Upsell
Post-sale with suggestions for products that complement the previous purchase.
Recovery + Feedback
In addition to recovering carts, AI understands the reason for abandonment.
Flash Campaigns
Send messages to hundreds of customers on promotion, using AI to chat with each one.
Your smartest sales associate — always available
- Answers product questions, checks stock & prices in real time
- Handles order status, returns and exchanges autonomously
- Escalates to a human agent only when genuinely needed
- Works on WhatsApp, Web Chat, Telegram, and your own site
Your store's tools, connected and speaking to your AI
Unique flows that work while you sleep
Pre-built automation flows designed specifically for e-commerce — activate them in minutes, customize to your brand.
Abandoned Cart Recovery
Customer adds to cart but doesn't complete checkout → bot sends a WhatsApp message after 1h with a personalized discount link.
Post-Purchase Follow-up
After order delivery, AI sends a satisfaction survey and offers a cross-sell suggestion based on what was purchased.
VIP Re-engagement
Customers inactive for 45+ days get a personalized 'we miss you' campaign with an exclusive offer and a chat invitation.
Bulk Order Confirmation (B2B)
Reseller sends a bulk order via WhatsApp → bot validates SKUs against the catalog, confirms availability and generates a quote PDF.
Flash Sale Blast
Marketing team triggers a campaign → AI sends personalized notifications to segmented customer lists across WhatsApp & Web.
Returns & Refund Automation
Customer requests return → bot collects item, reason and photos, generates the return label and notifies logistics — zero human touch.
Know your customers. Build loyalty automatically.
Unified Customer Profiles
Every interaction, purchase, complaint and preference stored in one place. Integrates with HubSpot, Salesforce, and RD Station.
Multi-Channel Inbox
WhatsApp, Web, Telegram — all in one team dashboard with AI-assisted replies.
Sentiment Analysis
AI detects frustration, satisfaction and intent in real time — flag at-risk customers before they churn.
Smart Escalation
When the bot can't resolve it, the right human agent gets the context, transcript and customer profile instantly.
A private, authenticated chatbot for B2B clients and VIP accounts
Give wholesale buyers, resellers and key accounts a fully authenticated conversational portal — with access control, session tokens and personalized data — without exposing your internal systems.
- Secure connection tokens issued per session
- Role-based access: buyer, reseller, admin
- Zero public exposure — embedded in your intranet or partner portal
- Integrated with your customer database and order history
Real outcomes for real e-commerce businesses
"We deployed the abandoned cart recovery flow in one afternoon. In the first week, we recovered $12,000 in lost sales."
"Our B2B portal with authenticated chatbot reduced our sales team's workload by 60%. Resellers get instant quotes 24/7."
Mission Critical Ops?
For integrations with SAP/Oracle, SSO, strict SLAs, and dedicated architecture, check out Enterprise.
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I want to scale my operation