Terms of Use and Privacy Policy

Thank you for choosing Caramelo AI as your artificial intelligence automation platform. Caramelo AI is a service operated by Caramelo Vendedor, a private legal entity registered under CNPJ 59.758.824/0001-78, headquartered in Rio de Janeiro - RJ.

By accessing, registering, or using Caramelo AI, you (hereinafter “User”) expressly agree to these Terms of Use and our Privacy Policy. If you do not agree with any provision, we ask that you do not use our services.

PART 1: TERMS OF USE

1. The Service

Caramelo AI offers innovative solutions to optimize processes through artificial intelligence, system integration, and automation. Our services are constantly evolving and may be changed, suspended, or discontinued at our discretion, upon reasonable prior notice to active users.

2. Permitted Use and Restrictions

The User commits to using the platform in good faith and in compliance with Brazilian legislation. It is strictly prohibited to use Caramelo AI to:

  • Generate, promote, or disseminate illicit, discriminatory, defamatory, violent content, or content that violates the privacy of third parties;
  • Infringe on the intellectual property rights (copyrights, trademarks, etc.) of third parties;
  • Attempt to reverse engineer, decompile, or harm the technical infrastructure (such as DDoS attacks or malicious code injection) of Caramelo AI;
  • Disseminate spam or engage in fraud. Failure to comply with these rules may result in the immediate suspension or banning of the User’s account, without the right to a refund, in addition to possible civil and criminal sanctions.

3. Responsibility for Content and Artificial Intelligence

Caramelo AI uses advanced third-party artificial intelligence (AI) technologies to generate content and optimize processes.

  • Nature of AI: Despite high technological capacity, AI systems are subject to “hallucinations” and may generate inaccurate, incomplete, biased, or inappropriate content.
  • User Responsibility (Human-in-the-loop): The responsibility to review, validate, edit, and ensure the adequacy of the generated content before its final use or publication rests exclusively with the User.
  • Intellectual Property: The User is solely responsible for ensuring that the “prompts” (commands) entered and the results generated do not violate third-party rights.

4. Limitation of Liability

To the maximum extent permitted by Brazilian law (including the Consumer Defense Code, when applicable), Caramelo AI is provided “as is”. We do not guarantee that the platform will be free of interruptions or errors. Under no circumstances will Caramelo Vendedor be liable for lost profits, loss of data, or indirect damages resulting from blind reliance on AI responses or temporary system unavailability.

PART 2: PRIVACY POLICY

At Caramelo AI, we take your privacy seriously and operate in strict compliance with the Brazilian General Data Protection Law (LGPD - Law 13.709/2018) and the Brazilian Civil Rights Framework for the Internet.

1. Data We Collect

  • Registration Data: Name, email, and payment information (processed securely by partner gateways).
  • Usage Data: History of interactions with the AI (prompts), user settings, access logs (IP, date, and time) kept for 6 months as required by the Brazilian Civil Rights Framework for the Internet.
  • To execute the contracted service and process payments (Execution of Contract);
  • To improve the accuracy of our AI and personalize your experience (Legitimate Interest);
  • To send technical updates or offers, with an opt-out option (Consent);
  • To comply with legal obligations or court orders (Legal Obligation).

3. Data Sharing and International Transfer

For the platform to function, your data and the generated texts may be processed by cloud infrastructure providers and Artificial Intelligence API providers (such as OpenAI, Google, AWS, etc.). This may involve the international transfer of data to servers located outside Brazil, always ensuring that such partners have security standards compatible with the LGPD. We do not sell your personal data to third parties.

4. Data Security

We adopt market-standard technical, administrative, and organizational measures (such as encryption and access control) to protect your data against unauthorized access or leaks.

5. Your Rights (Art. 18 of the LGPD)

The User is the owner of their data and has the right to request at any time:

  • Access, confirmation, and correction of incomplete or outdated data;
  • The deletion of your personal data or anonymization (except for those we are required to keep by law);
  • Data portability and the revocation of consent. To exercise your rights, please contact us via the official email (below). The response time will be up to 15 days.

PART 3: GENERAL PROVISIONS

1. Changes to these Terms

Caramelo AI reserves the right to modify these Terms at any time. Significant modifications affecting your rights will be notified via the registered email or by a prominent notice on the platform before they take effect. Continued use after notification constitutes acceptance of the new rules.

2. Jurisdiction

These Terms are governed by the laws of the Federative Republic of Brazil. To resolve any doubts or disputes, the courts of the Judicial District of Rio de Janeiro - RJ are elected, with express waiver of any other, however privileged it may be (except in cases where the law determines the consumer’s domicile jurisdiction).

3. Contact and Data Protection Officer (DPO)

If you have questions, complaints, or wish to exercise your rights regarding the LGPD, please contact our support at:

Email: contato@carameloai.com